NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, has been selected by Multi-Cultural Health Evaluation Delivery System (MHEDS) to optimize workflows; improve visibility across clinical, financial, and population health data; and enhance the patient, provider, and staff experience. NextGen® Enterprise EHR (electronic health record) and NextGen® Enterprise PM (practice management) will equip the federally qualified health center (FQHC) with a scalable, interoperable platform connecting its sites of care in Erie, Pennsylvania.

MHEDS serves a highly diverse population—nearly 86% of its patients have a native language other than English. Culturally responsive healthcare services include primary care, women’s health services, chiropractic care, mental health screenings, diabetes support, and patient education. As an expansion of its work to reduce barriers to care, MHEDS recently launched LifePathPA.org. The digital platform connects individuals and families to important community resources through a centralized online experience.

“NextGen Healthcare is proud to partner with MHEDS as they continue doing transformative work in Northwest Pennsylvania,” said Srinivas (Sri) Velamoor, president and chief executive officer, NextGen Healthcare. “We want to empower providers, administrators, and staff with technology that will boost efficiency, drive actionable insights, and yield better outcomes for patients.”

“Technology should make healthcare easier to navigate, not create another barrier,” said Alivia Haibach, chief executive officer, Multi-Cultural Health Evaluation Delivery System. “Our investment in NextGen is about giving our providers and staff better tools while creating a more connected experience for our patients. NextGen Healthcare’s proven expertise and modern, connected platform support that work and strengthen our ability to meet people where they are, across language, culture and circumstance.”

Providers using NextGen Clinical AI typically save up to 2.5 hours of documentation time per day, enhancing workflow efficiency. MHEDS’ providers will also be able to conveniently access the EHR from their mobile devices with NextGen® Mobile. Solutions from NextGen Healthcare will additionally support eligibility verification and better automation for charge capture and revenue cycle management.

NextGen® Financial Analytics and NextGen® Operational Analytics will offer predictive analytics and actionable insights, while NextGen® Population Health will provide a clearer view into the patient population with aggregated, multi-source data. NextGen UDS Reporting will improve the ease and integrity of Uniform Data System (UDS) and population health reporting.

NextGen Virtual Visits™ will expand access to care by enabling virtual appointments, and new patient engagement capabilities will allow patients to schedule appointments and complete pre-visit intake forms from their personal devices.

Solutions from NextGen Healthcare are helping providers at client organizations see 5-10 more patients per day, reducing no-shows by 40%, reducing denials by 10 to 15%, and enabling 45% faster claim resolution. To learn more about how NextGen Healthcare is supporting community health nationwide, visit nextgen.com.

ABOUT MHEDS

Multi-Cultural Health Evaluation Delivery System’s (MHEDS) mission is to enable all who wish to achieve complete mental, physical, and social well-being by providing equitable, culturally sensitive, patient-centered health care, regardless of their ability to pay. MHEDS is Northwest PA’s one-stop healthcare service provider serving Erie’s multicultural community with holistic healthcare at three locations in Erie. As a Federally Qualified Health Center System, MHEDS meets rigorous compliance standards, ensuring its patients receive high-quality, equitable care. Nearly 86% of MHEDS patients speak a native language other than English, including Nepali, Arabic, Swahili, Ukrainian, Russian, or Spanish. MHEDS is a 2021 recipient of the Pennsylvania Office of Refugee Resettlement’s Excellence in Service Award.

About NextGen Healthcare, Inc.

NextGen Healthcare is the technology partner for diverse ambulatory practices with evolving business needs. We combine performance at scale with the operational flexibility practices need to adapt, grow and thrive. Our intelligent, integrated solutions help practices navigate complexity with confidence—improving operations, driving sustainable financial progress, and supporting clinicians, staff and patients across the care continuum. With NextGen, practices are prepared for whatever comes next. Learn more at nextgen.com, and follow us on Facebook, LinkedIn, YouTube, and Instagram.

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