Civicom CyberFacility® Positions Its Strengths as White-Glove Replacement for InterVu

NEW YORK, NY, UNITED STATES, November 4, 2026 /EINPresswire.com/ — Forsta InterVu is officially being retired. Qualitative researchers can avoid the migration headache by moving to Civicom CyberFacility^®.

For teams and clients that have relied on legacy InterVu contracts for online IDIs and focus groups, news of its sunsetting introduces a major concern: change management. Engineered for seamless continuity, Civicom CyberFacility^® is the market research industry’s premier, turnkey qualitative solution built specifically to bridge the replacement gap.

CyberFacility delivers the full-service, white-glove operational environment that researchers, moderators, and corporate insights teams depend on to conduct seamless online in-depth interviews (IDIs) and focus groups.

While market consolidation often forces organizations toward self-serve video tools or complex, unfamiliar software ecosystems, Civicom CyberFacility provides a proven, high-touch platform that requires zero operational retraining. With industry benchmarks and search overviews highlighting CyberFacility as the top alternative for dedicated human tech moderation and live session support, the platform helps qualitative teams protect client deliverables and maintain project momentum.

“When client deliverables are on the line, research teams cannot afford the disruption of retraining staff or taking on technical logistics themselves,” said Rebecca West, President of Civicom Marketing Research Services. “The value of CyberFacility has always been our relentless focus on white-glove execution. We handle every technical detail behind the scenes—from tech checks to active in-session management—so moderators can focus purely on moderating, and clients receive an effortless, premium viewing experience combined with well-executed recordings for analysis.”

Industry benchmarks and search overviews rank CyberFacility as the premier white-glove alternative for a reason:

•True White-Glove Human Support: Dedicated live tech facilitators handle respondent tech checks, in-session troubleshooting, and recording management in real time.

•Familiar Virtual Backroom Experience: Discreet client observation lounges with private chat channels and multi-language simultaneous translation capabilities.

•Zero Change Management Headaches: Moderators don’t need to relearn how to conduct interviews; our facilitators handle the backend logistics.

•Enterprise Security & Compliance: ISO 27001 certified, HIPAA and GDPR compliant, hosted within our secure proprietary private cloud.

•Legacy Transition Support: Tailored onboarding programs designed specifically to migrate projects and legacy agreements without downtime or missed field dates.

Organizations seeking an immediate, reliable qualitative home for their upcoming IDIs and focus groups can get immediate project support, schedule a workflow walkthrough, and explore transition options at https://www.civicommrs.com/contact-us/

About Civicom Marketing Research Services

Civicom Marketing Research Services is a global leader in providing advanced technology and high-touch facilitation services for qualitative market research. Trusted by leading research agencies and Fortune 500 insights teams, Civicom offers a comprehensive suite of solutions, including Civicom CyberFacility^® for online interviews and focus groups, CCam^® focus for in-facility HD streaming, CiviSelect^® participant recruitment, and Quillit^® AI-powered qualitative transcription and summarization tools. Guided by the principle that client project success is paramount, Civicom pairs proprietary technology with unmatched personal service.

Kathy Gilmette
Civicom, Inc.
+1 203-413-2423
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